Overview — Why start at Ledger.com/start?

Ledger.com/start is the official onboarding portal for Ledger® hardware wallets and Ledger Live — the companion application used to manage cryptocurrencies securely. This single page guides new and returning users through verifying a device, downloading Ledger Live for Windows, macOS, Linux, iOS, or Android, and following best practices for device and account security.

Ledger Live: what it is and where to download

Ledger Live is the software that lets you add accounts, check balances, update device firmware, and send or receive tokens. There are two primary editions: Ledger Live Desktop (full-featured for firmware updates and detailed portfolio views) and the Ledger Live App (mobile convenience and transaction confirmations). Always download from Ledger.com/start to avoid phishing or fake installers.

Common onboarding and connection issues

Many searches around Ledger Live are about access problems and device connectivity. Common troubleshooting steps include: confirm the Ledger® device is powered and unlocked with PIN; use an original or high-quality USB cable; enable browser/OS permissions if using a web bridge; update Ledger Live and your device firmware; and try a different USB port or computer. If Ledger Live reports "Can't verify Ledger Wallet" or shows an unknown error, stop and verify you used the official Ledger.com/start installer.

Login & account recovery essentials

Ledger Live local login protects your app settings, but the real root of access is the Ledger® hardware PIN and your 24-word recovery phrase. If Ledger Login is not working, check the PIN, ensure firmware compatibility, and consult the Help Center. Ledger does not store your seed — account recovery always requires the 24-word phrase; treat it as the single source of truth. Ledger does not implement vendor-side 2FA for device access; if you need service-level 2FA (for exchanges or email), use those providers’ reset workflows.

About compatibility: Ledger® vs Trezor

Ledger® and Trezor are independent hardware wallet ecosystems. You cannot combine a Ledger® hardware key with Trezor Suite; use each vendor’s official app to manage that device. Migration between devices is possible by restoring the same recovery phrase on a new device, but this requires extreme caution and understanding of seed formats.

Troubleshooting checklist

  • Update Ledger Live and device firmware from Ledger.com/start.
  • Use original USB cable or verified OTG adapter for mobile.
  • Reboot computer or mobile device and re-plug the Ledger® device.
  • Verify device authenticity at first setup and never disclose seed words.
  • Contact Ledger Help Center for persistent or suspicious errors.

Frequently Asked Questions

1. Where do I download Ledger Live safely?
Always use Ledger.com/start and confirm the site’s SSL certificate. Avoid third-party download mirrors.
2. My Ledger Live login is not working — what should I try?
Confirm device PIN, update Ledger Live, check cables/ports, and reconnect device. Reinstall Ledger Live if the app is corrupted.
3. Can I use Ledger® with Trezor?
No — each manufacturer uses independent firmware and apps. You can restore the same recovery phrase to another device only if formats match and you understand implications.
4. How do I recover my account if the device is lost?
Use your 24-word recovery phrase on a new compatible device; never enter it into websites or share it with anyone.
5. What does "Can't verify Ledger Wallet" mean?
It typically indicates a mismatch between the installed app/firmware and Ledger Live or a possible non-official installer. Stop and verify downloads at Ledger.com/start before proceeding.
6. Where can I get official help?
Visit the Ledger Help Center from Ledger.com/start for guides, troubleshooting articles, and official support channels.

Security note: Ledger Live and device firmware updates are critical—keep both current and protect your recovery phrase at all times.